Our client based in Thika specializes in producing packaging materials. They seek to hire a dynamic and experienced Business Development Manager. This role will focus on identifying new business opportunities, building and nurturing client relationships and driving revenue growth. The ideal candidate will play a crucial role in enhancing the company’s market presence and achieving long-term strategic goals.

Key Responsibilities:

• Update and maintain the product catalog to stay competitive in the market.
• Respond promptly to sales inquiries via various communication channels.
• Process and ensure timely delivery of orders in coordination with the Accountant and Operations Manager.
• Handle export order processes, including EAC certificates and compliance.
• Provide excellent after-sales service and ensure customer satisfaction.
• Address customer complaints and feedback promptly and effectively
• Maintain and update the company’s e-commerce platform and social media presence.
• Lead weekly sales review meetings and generate regular sales reports.
• Attend sales meetings with the CEO and recommend new potential clients.
• Organize and participate in industry exhibitions and events.
• Assist in staff training related to export compliance.
• Utilize CRM software to manage customer interactions and analyze sales performance.

Required Specifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• At least 4 years of experience in business development or sales, with at least 2 years in a managerial position.
• Strong proficiency in CRM software and computer literacy.
• Excellent communication, negotiation, and presentation skills.
• Proven experience in identifying business opportunities and driving revenue growth.
• Experience in the packaging or manufacturing industry is an added advantage.