Role Description

• Reporting to the Director of Business and Channels, the position holder will take full ownership of branch operations, providing strategic, operational, and commercial leadership.

Key Responsibilities:

• Branch Leadership: Oversee the full spectrum of branch operations, ensuring efficiency, profitability, and service excellence.
• Business Development: Drive revenue growth through innovative sales strategies, partnerships, and market expansion initiatives.
• Customer Experience: Champion exceptional customer service and uphold AA Kenya’s brand promise.
• People Management: Lead, coach, and inspire branch teams to achieve high performance and accountability.
• Marketing & Brand Visibility: Execute localized marketing strategies to enhance brand presence and customer acquisition.
• Operational Excellence: Ensure compliance, effective administration, and seamless day-to-day branch operations.

Minimum Requirements:

• Bachelor’s degree in business management or a related field.
• Minimum of 6 years’ relevant experience, with at least 2 years in a leadership/management role.
• Demonstrated ability to lead teams and manage operations.
• Proven track record in business development and revenue growth.
• Strong negotiation, sales, and relationship management skills.