The role holder will be responsible for driving the implementation of the bancassurance sales strategy, grow revenue, and ensure high customer satisfaction and retention through effective relationship management, cross-selling, and operational excellence.

Duties and Responsibilities

• Identify and exploit cross-selling opportunities to increase Bancassurance revenue.
• Build and maintain strong customer relationships to ensure renewals and referrals.
• Onboard non-bank clients and ensure financed clients’ assets are insured.
• Collaborate with branches and credit teams to expand insurance product distribution.
• Maintain at least 85% policy renewal retention and grow a clean IPF book.
• Track, analyze, and improve sales performance, conversion rates, and customer feedback.
• Ensure timely and accurate policy issuance, endorsements, and premium collection.
• Support reconciliation of premiums, IPF repayments, and commissions.
• Provide training and product awareness to branches to drive business growth.
• Monitor daily production, manage debtors, and execute other administrative duties as assigned.

Qualifications

• Bachelor’s degree in Marketing, Insurance, Economics or other business related disciplines.
• Progress towards Diploma in Insurance (ACII or AIIK) (at least 3 papers or equivalent).

Experience

• At least three (3) years’ experience in the insurance industry, with demonstrated success in insurance sales and business development.

Competencies

• Strong sales and relationship management skills
• Attention to detail and operational accuracy
• Analytical mindset for tracking performance and recommending improvements
• Ability to collaborate across departments and drive business growth
• Customer, market and competitor understanding
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skills