Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Job Ref. No: JHIL113

Role Purpose

The job holder will play a crucial role in driving rapid medical business growth in line with the business targets/goals, seamless client, product servicing while providing operational excellence and cultivating and expanding client and Intermediary relationships.

Main Responsibilities Operational

• Drive revenue growth of business against set targets by offering the full range of Jubilee Health insurance solutions to clients.
• Nurture excellent relations with intermediaries and other distribution channels through regular contact to facilitate a steady inflow of business and cost-effective client management.
• Manage tender business by ensuring timely submission, key requirements included, and tender premiums done.
• Facilitate timely preparation of new business quotations and presentations, and closely follow up to convert them into business.
• Coordinating product presentations to members of staff, exhibition projects & wellness activities.
• Conduct market research and consistently monitor and provide Insurance market intelligence and identify potential for both business acquisition and strategic planning.
• Conceptualize new initiatives for increasing sales and top-of-mind recall amongst potential clients.
• Identify marketing opportunities by studying client’s requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Creating a database on prospective clients and maintaining constant contact with them while identifying key stakeholders and decision-makers.
• Generate weekly/ monthly/ quarterly / annual business reports in accordance with agreed key performance indicators.
• Sustain rapport with key accounts by making periodic visits, exploring specific needs, and anticipating new opportunities.
• Ensuring intermediary and client complaints are addressed and resolved in a timely manner.
• Striving to keep loss ratios at acceptable levels and suggesting measures that will allow the company to run medical schemes profitably.
• Ensure seamless onboarding process of new schemes into JHIL portfolio by liaising with relevant departments and service providers.
• Taking part in other company related projects to gain all round knowledge and continuous learning opportunities.
• Build and maintain cohesive relations with team members, product specialists, departments, and colleagues of Jubilee Health Insurance.
• Ensure all work carried out is conducted in accordance with the company values, compliance, and regulatory policies.
• Ensure quality standards set are adequately followed within the area of operations under your profile.

Requirements

Key Competencies

• Ability to build and maintain strong relationships with clients, brokers, and other stakeholders to foster trust, loyalty, and repeat business.
• Comprehensive understanding of health insurance products, including coverage options, benefits, pricing, and underwriting criteria, to effectively communicate value propositions to clients.
• Strong negotiation skills to secure favorable terms and contracts with clients, brokers, and business partners, while maximizing profitability and mitigating risks.
• Proactive problem-solving skills to address client needs, overcome objections, and resolve challenges related to sales, marketing, and customer service.
• Effective communication skills to articulate complex insurance concepts in a clear and compelling manner to diverse audiences, including clients, colleagues, and senior management.
• Collaborating with cross-functional teams, including marketing, underwriting, claims, and customer service, to coordinate efforts and deliver integrated solutions to clients.

Qualifications

• Bachelor’s degree in business or insurance related course
• Professional Insurance certification such as CII or IIK is an added advantage.
• Proven track record of achieving and exceeding set sales targets
• Candidate should have experience working in sales within the Coast region.

Relevant Experience

• Minimum of 3-5 years of working experience in Business development preferably within the Coast Region.