The Role

• Business Growth: Market and promote banking products, build referral networks recruit clients, cross-sell products, and maintain a quality loan portfolio. Conduct market surveys and drive promotional campaigns.
• Loan Origination & Processing: Analyze financial status, process loan applications, assess collateral, review loan agreements, and submit reports.
• Customer Relationship Management: Address client inquiries, provide financial solutions, resolve complaints, organize client forums, and maintain positive community relationships.
• Delinquency Management: Ensure loan repayment, negotiate payment arrangements with delinquent clients, and clearly communicate loan terms.
• Compliance: Implement AML and KYC policies and ensure adherence to organizational guidelines.

Qualifications and Competencies

• Minimum of 2 years of financial services experience, preferably in a Microfinance Bank.
• A minimum grade of C in KCSE. Advanced Diploma in Accounting, Economics, or a Business-related field from a recognized institution.
• Strong financial statement analysis skills and application of policies for evaluating and managing lending risks.
• Excellent presentation, loan underwriting, and product proposal development skills.
• Exceptional communication and negotiation skills.
• Ability to engage effectively with senior decision-makers and market segments.
• Comprehensive knowledge of personal and SME market products and credit processes.
• Effective community outreach and engagement skills.
• Excellent interpersonal and time management abilities.