KEY DUTIES AND RESPONSIBILITIES

• Responsible for Marketing of Banks products and services
• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures
• Facilitate recruitment and registration of customers in existing and new groups
• Manage customer Relationships for both group customers and individual customers
• Stimulate client training on SMEP policies, procedures and basic business skills, loans, business, etc..
• Responsible for customer loan evaluations and processing.
• Responsible for maintaining a quality asset portfolio as per the Banks requirements
• Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
• Ensure follow-up of defaulters and collection of arrears
• Responsible for proper record management for all customers
• Ensure customer retention through excellent customer service

Key Qualities, Qualifications & Competencies:

• Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
• A minimum grade of C+ (plus) in KCSE
• An undergraduate Bachelor’s degree OR Diploma in Business related courses from a recognized institution.
• Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
• Proficiency in computers is mandatory.
• Ability to analyze and interpret financial statements
• Clear understanding of microfinance/banking industry is an added advantage.
• Good interpersonal & communication skills with excellent customer service.
• A team player with the drive to improve performance.
• Persuasive with strong recognition skills,
• Self-driven and possess the ability to work with minimum supervision