Working closely with the Regional Business Growth & Development Manager and Senior Management, manages the branch and offers leadership to staff in formulation and implementation of business growth and development strategies at branch level.
The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customer

KEY MEASURABLE GOALS

• Achievement of business targets
• Branch performance in Operations, Compliance, Risk management, Customer Service   and other related surveys
• Growth, retention and development of motivated and high performing teams
• Brand visibility

KEY RESPONSIBILITIES

• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
• Manage and lead the branch team in achieving/ surpassing the set business targets.
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;
• Manage and offer leadership to the branch team.
• Development of a high performing team at branch level through training , mentorship, and special assignments
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
• Lead in optimal utilization of people, financial and technical resources within the branch
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
• Budget planning and cost management ; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company’s visibility and to enhance new and existing business opportunities
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
• Any other role allocated by the superviso

Staff Reporting Directly to the Job Holder

• Relationship Managers
• Assistant Manager Service Delivery
• Senior Relationship Officer
• Team Leader Sales
• Relationship Officer-SME/Group/Micro

Others Reporting Indirectly

• All staff in the branch

REQUIREMENTS

Education

• Bachelor’s degree in a business-related field

Knowledge and Skills

• Business Strategy Implementation skills
• Good presentation skills
• People management skills
• Sales / Marketing skills
• Financial analytical skills
• Customer service skills
• Strong communication and negotiation skills
• Strong relationship management skills

Experience

• At least 3 years managerial experience with proven track record for delivery of superior results
• Experience in lending /credit
• Strong background in SME and MSME business

Personal Attributes

• Excellent interpersonal skills
• Proven sales and business growth capability.
• Aggressive and self driven and able to work with minimal supervision.
• Demonstrated Leadership  Capability
• Proven decision making and problem solving capability
• Team leader/player
• Ability to offer mentorship support preferred.

Skills

• Business Growth, Business Strategies, Coaching, Communication, Customer Relationship Management (CRM), Customer Relationships, Financial Performance, Leadership, Management Reporting, People Management, Profitability, Quality Management, Relationship Management