Job Purpose:

To support the accurate, timely, and compliant execution of client investment transactions across retail products in line with agreed SLAs. The role provides operational support in transaction processing, reconciliations, data maintenance, suspense management and reporting, while developing capability in risk control, stakeholder coordination, and continuous process improvement.

Key responsibilities:

• Assist in processing client transactions including subscriptions, redemptions, switches, and transfers in accordance with internal policies, procedures, and SLA timelines.
• Support daily reconciliations of client cash and units, escalating exceptions for timely resolution.
• Capture, update, and maintain accurate client data across operational systems and records.
• Support monitoring of suspense accounts, assisting with allocations and ageing follow-ups.
• Assist in preparing routine operational reports for internal review and regulatory support.
• Liaise with internal teams (client service, finance, fund management) to support resolution of operational queries.
• Adherent to operational controls, risk management procedures, and compliance requirements.
• Participate in process reviews, system testing, and automation initiatives as assigned.
• Maintain proper documentation, filing, and audit trails for all processed transactions.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• 0–1 year experience in banking, asset management, financial services, or an operations environment  (internship or attachment acceptable).
• Progress toward a professional qualification (CFA, CPA) is an added advantage.
• Basic understanding of investment products, operational processes, and regulatory requirements, with willingness to learn.