Key Responsibilities

Business Process Analysis, Design & Optimization

• Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions.
• Develop current-state (“As-Is”) and future-state (“To-Be”) process maps using BPMN 2.0 standards and process management best practices.
• Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization.
• Support business process reengineering and automation initiatives to improve efficiency and effectiveness.

ERP Transformation & Business Requirements Management

• Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements.
• Ensure business processes are aligned with ERP capabilities and organizational objectives.
• Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities.
• Drive harmonization and standardization of processes to support successful ERP adoption across the organization.

Stakeholder Engagement, Change Management & Adoption

• Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements.
• Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in.
• Support change management, communication, training, and adoption activities related to process and system transformations.
• Monitor adoption of new processes and recommend corrective actions to ensure sustainable change.

Process Governance, Risk & Compliance

• Establish and maintain process governance frameworks, controls, standards, and documentation repositories.
• Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations.
• Support identification, assessment, and mitigation of operational and process-related risks.
• Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity.

Performance Measurement & Continuous Improvement

• Define and maintain process KPIs, performance metrics, and operational benchmarks.
• Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes.
• Develop dashboards, reports, and recommendations to support data-driven decision-making.
• Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness.

WHO WE ARE LOOKING FOR

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or related field
• Minimum of 5-7 years’ experience in business process analysis, process improvement, ERP implementation support, or operational transformation
• Strong experience in process mapping and documentation using BPMN 2.0 methodologies
• Experience working on cross-functional operational or systems implementation projects
• Strong analytical, documentation, and problem-solving skills
• Experience in operational excellence and process governance.

Preferred Qualifications

• Experience working within NGOs, social enterprises, consulting firms, or multi-country organizations
• Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms
• BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, PMI-PBA, or related certifications are an added advantage
• Exposure to workflow automation, systems integration, or digital transformation initiatives
• Experience supporting Finance, Procurement, HR, or Operations process transformation projects.
• Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations.

Key Competencies

• Strong analytical and critical thinking skills
• Excellent stakeholder engagement and facilitation skills
• Strong written and verbal communication skills
• High attention to detail and documentation quality
• Ability to manage multiple priorities in a fast-paced environment
• Change management and an adaptability mindset
• Strong organizational and time management skills
• Ability to influence and collaborate across teams and leadership levels
• Results-oriented with a continuous improvement mindset
• Demonstrates integrity, professionalism, and accountability.

We are looking for someone who;

• Instills Trust – Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
• Acts with Courage – Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of one’s own work.
• Makes Informed Decisions – Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.
• Drives simplification and operational excellence.
• Balances standardization with practical business realities.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.