Role Summary

The Business Process Improvement Manager will drive business excellence initiatives, ensure continuous improvement of products, processes, systems and customer value propositions. The ideal candidate must be results oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment.

Responsibilities

• Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life
• Deliver significant operational improvement and financial benefit across functions
• Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement
• Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities
• Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life
• Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership
• Facilitate in the process of identifying opportunities for improvement, inclusive of intelligent automation solutions
• Monitor service delivery standards and impact of process improvement

Requirements

• Bachelors’ degree in a business-related field
• Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen
• At least 8 years’ experience in a similar role in the financial services industry.
• Understanding of Insurance Industry/Financial Services
• Knowledge of design thinking, Customer Journey Mapping
•  Agile certification.