Job Purpose: 

The Process Modeler will be responsible for the development, documenting and implementing all Procedure Manuals processes related to Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders. The Process Modeler gathers and analyses information from a variety of sources (SMEs, documentation, and technical) to create business process models within the process modeling methodology framework, using specified Visio templates. In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models. Also, the process modeler will be expected to produce written documentation and procedures to support their models. In this role, they are expected to have competency as a technical writer.

Key Responsibilities/ Accountabilities 

• Document, review and align all Group operations procedure manuals after delivery of processes from the BPI team
• Develop and deliver procedure manuals in relation to all digital initiatives
• Analyzing (As-is) core business procedures, identifying gaps and proposing measures (to-be) to achieve process improvements
• Manage both automated and non-automated business processes to achieve consistent, targeted results aligned with organization’s strategic goals thereby improving business performance outcomes and operational agility.
• Ensure procedure manuals are aligned to meet the short- and long-term business objectives.
• Engage/ coordinate with all key stakeholders during development and update of procedure manuals
• Create training packs and quick reference guides for the procedures
• Participate in escalating matters related to the development of Group operations procedures to the relevant stakeholders.
• Ensure full compliance with all values, policies, and procedures of the company at all times
• Preparation of progress reports for the management use
• Translate subject matter expert and stakeholder discussion into process flows and procedures.
• Facilitate the project management support of the development of Process Models
• Learn and stay updated on process modeling methodology (training is provided)
• Learn Visio template usage, structure, and metamodel (training is provided)
• Learn how to use the process management system (training is provided)
• Serve as a modeling subject matter expert and point of contact to support functional and cross-functional stakeholders.
• Know when to escalate process issues and seek resolution
• Collaborate with subject matter experts globally to ensure appropriate stakeholders are included in the development and revision of process models.
• Provide regular status updates to business customers to achieve goals and meet deadlines.
• Establish timelines and report regularly on progress, obstacles, and execution to the designated representative.
• Work with communication, training, and other project team members in the formulation of particular plans and activities to support project implementation.
• Facilitate process workshops in small or large groups

Qualifications

Education and Experience required: 

• Experience in Business Process modeling
• Expertise in Business process management
• Understanding of Process and Performance Optimization
• Certification in Lean Six Sigma is an added advantage
• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling
• Experience with project management approaches, tools and phases of the project lifecycle.
• Prior experience in process management systems a plus
• Prior experience as business analyst or business/systems architect a plus
• Expertise writing technical documentation a plus

Key Skills and Competencies: 

• Excellent Leadership and interpersonal skills: Relationship management
• Analytical thinking and judgment
• Strong business communication and Presentation skills
• Effective planner and ability to prioritize workloads
• Facilitation Skills – must be able to work with a variety of stakeholders and gather information
• Process Mapping- Able to translate discussion into process flows and process documentation.
• Exceptional communication skills – both written and verbal.
• Excellent active listening skills.
• Excellent analytical and abstraction reasoning skills, as well as problem solving ability
• Able to work effectively at all levels in an organization.
• Strong analytic and critical thinking skills
• Must be a team player and able to work with and through others.
• Ability to facilitate teams toward a common vision or goal.
• Advanced skill level with Microsoft Visio
• Intermediate skill level in Microsoft Project, Word, and suite of Microsoft tools
• SharePoint knowledge desirable