The IT Business Relationship Manager (BRM) is tasked with understanding the organization’s business needs and ensuring IT services are aligned with those requirements. This role serves as a bridge between the IT department and other business units, promoting effective communication and maximizing the value delivered by IT services.

Key Responsibilities:

Relationship Management:

• Cultivate and maintain strong relationships with key business stakeholders.
• Act as the primary liaison between IT and business units.
• Understand and convey business strategies, goals, and requirements to the IT team.

Strategic Planning:

• Work with business leaders to identify technology opportunities that support business objectives.
• Engage in strategic planning to ensure IT aligns with business priorities.
• Assist in creating business cases for IT projects.

Service Management:

• Ensure IT services meet business needs and are delivered efficiently.
• Monitor and assess IT service performance, identifying improvement areas.
• Coordinate with IT service delivery teams to resolve issues and implement enhancements.

Project Management:

• Oversee IT project delivery, ensuring alignment with business requirements, timely completion, and budget adherence.
• Communicate project status, risks, and issues to stakeholders.
• Facilitate project prioritization and resource allocation with business and IT leadership.

Change Management:

• Manage the impact of IT changes on business operations.
• Develop and execute change management plans for smooth transitions.
• Effectively communicate changes to business stakeholders.

Risk Management:

• Identify and manage risks related to IT services and projects.
• Develop and implement risk mitigation strategies.
• Ensure compliance with relevant regulations and policies.

Continuous Improvement:

• Identify and promote process improvements and innovations.
• Advocate for best practices in IT and business processes.
• Facilitate feedback loops between business units and IT to enhance service delivery.

Qualifications:

Education:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

Experience:

• 5+ years of experience in IT and business relationship management, project management, business analyst or a related field.
• Experience in insurance, asset management and banking is an added advantage