Maintainig General Operations

• Act as the main link between the company and the customer.
• Engage with internal stakeholders whenever necessary (credit control and piracy team)
• Improve our pipeline management, opportunity management and territory management.

Customer Retention

• Ensure and improve customer satisfaction and loyalty to minimize customer loss.
• Proactively drive resolution of customer issues, including technical and billing issues.
• Upsell and cross-sell to existing customers.

Growing The Business

• Actively hunt for business opportunities.
• Gain new customers.
• Make sure sales contracts​ are closed according to process.
• Define, review and improve the cost of customer charge.
• Win back lost accounts.