Roles And Responsibilities

• Gather and analyze business requirements:
• Interview stakeholders to understand their needs and goals.
• Document and prioritize requirements.
• Identify and assess risks.
• Design and implement solutions.
• Develop system specifications and prototypes.
• Work with developers to implement solutions.
• Test and debug systems.
• Business Process Optimization
• Continuously optimize customer facing systems for ease of business and exceptional customer experience.
• Continuously optimize internal business systems for optimum efficiency and agility.
• Train and support users for optimum system utilization and productivity.

Project Management and Support

• Assist in project planning, scheduling, and resource allocation.
• Track project progress and report on milestones and deliverables.
• Manage project risks and issues and propose mitigation strategies.

Requirements Experience And Qualifications

• Minimum 2-3 years’ experience in a similar role.
• Bachelor’s degree in IT, Information Systems, Computer Science, or any related field required.
• Proven track record and experience designing and delivering business solutions that meet the needs of both customers and internal stakeholders.
• Related certifications such as Certified Business Analysis Professional (CBAP®) will be an added advantage.
• A certification in Project Management e.g., PRINCE2, PMP, Agile certifications etc., will be an added advantage.
• Previous experience with Microsoft Power Apps and/or other low code platforms would be an added advantage.
• Previous experience implementing an ERP or other enterprise-wide applications would be an added advantage.