About the role

The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.
For this role there will be a heavier emphasis on working with various systems and/or tools to solve business issues. Proficiency and/or demonstrated competency in programming languages such as JavaScript, Python and SQL is a requirement for this role. There will also be a lot of interactions with the functional teams to better understand user issues and processes, so strong technical and communication skills will be important.

What you would be expected to do

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you

• Have Bachelor’s Degree or its equivalent is required
• Have basic experience working with various business system and tools.
• Have at least 4 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools
• Are Fluent in both written and spoken English.
• Are fluent in both written and spoken French is an advantage but not a must.
• Have strong communication skills and ability to explain complex data flows in a simple manner.
• Have proven experience working with the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
• Have Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• Knowledge of written and spoken French would be an added advantage.
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.