Objective 

The role serves to ensure that EGH business licenses and subsidiaries are fully supported and positioned to realize the benefits of transformation programs. The role bridges the gap between transformation strategy and operational execution by enabling business units to effectively leverage the new capabilities, technologies, and processes introduced by transformation programs. The focus is on ensuring that transformation delivers tangible business value and enhances EGH ability to achieve its strategic objectives.

Key Functions: 

• Ensures that business units are equipped to adopt and utilize new processes, tools, and technologies introduced by transformation programs.
• Facilitates cross-functional collaboration and alignment between business, technology, and transformation teams.
• Drives initiatives that enable business units to realize operational efficiencies, enhanced capabilities, and strategic growth as a result of transformation programs.
• Acts as the bridge between business “process” run and transformation initiatives.
• Ensures alignment of the transformation program portfolio with the AARP strategic goals and objectives.
• Collaborates to ensure alignment of Equity Group “run and transform” process re-engineering, target operating model changes, and improvements in operational delivery.
• Collaborates to coordinate and deliver alignment of enterprise digitization, focusing on embedding robotic process automation and required integrations towards enhancing business operations, customer experiences, and service delivery.
• Collaborates to lead digital initiatives such as the rollout of digital platforms, automation, and data-driven decision-making tools delivering alignment across Equity Group entities and Enterprise Architecture design principles.

Responsibilities 

Business Enablement Strategy and Planning

• Enablement Framework: Develop a comprehensive business enablement strategy that aligns with the overall transformation goals, focusing on ensuring that business units are positioned to maximize the value of transformation initiatives.
• Business Impact Analysis: Work closely with business leaders to assess how transformation programs will impact business operations and identify key areas where enablement efforts are needed.
• Alignment with Business Goals: Ensure that transformation objectives are directly aligned with the strategic goals and operational needs of the various business units across EGH licenses and subsidiaries.

Cross-Functional Collaboration and Alignment

• Business and Technology Collaboration: Facilitate collaboration between business units and the technology teams, ensuring that business needs are clearly communicated and considered during the design and implementation of new systems, processes, and tools.
• Functional Area Coordination: Act as the primary liaison between the transformation office and functional areas to ensure smooth integration and alignment of business transformation efforts.
• Stakeholder Engagement: Engage with key stakeholders from each business unit to ensure they are fully aware of the transformation roadmap and the specific business enablement support they will receive.

Operational Readiness

• Operational Alignment: Ensure that all business units are operationally ready to adopt the new processes and tools being introduced, minimizing disruption to day-to-day operations during the transformation process.
• Process Adaptation: Collaborate with Business Architects to ensure that business processes are redesigned in ways that enhance operational efficiency and are fully integrated with the new systems and technologies being deployed.
• Business Continuity: Develop and oversee plans that ensure business continuity during transformation implementation, including contingency planning and risk mitigation strategies for potential operational disruptions.

Capability Building and Support

• Business Unit Enablement Programs: Design and implement tailored enablement programs to equip business units with the capabilities, tools, and resources they need to succeed in the transformed organization.
• Support Structures: Ensure that adequate support structures (e.g., help desks, support teams, centers of excellence) are in place to assist business units in adopting and fully utilizing the new systems, processes, and tools introduced through the transformation.
• Ongoing Training: Work with the Organization Change Management Lead to develop ongoing training programs and provide tools that reinforce business unit adoption and effective use of new capabilities over the long term.

Business Performance and Metrics

• Enablement KPIs: Define key performance indicators (KPIs) to measure how effectively business units are adopting and utilizing the new systems, processes, and capabilities introduced by the transformation.
• Value Realization Tracking: Monitor the impact of transformation projects on business performance, focusing on how effectively business units are leveraging new capabilities to improve operational efficiency, customer service, and revenue generation.
• Feedback Mechanism: Create feedback loops that allow business units to provide input on enablement efforts and adjust to ensure that business needs are fully met.

Business Process Optimization

• Business Process Re-engineering: Work closely with business units to identify opportunities for further process optimization, focusing on enhancing operational efficiency, reducing costs, and improving service delivery.
• Lean and Agile Practices: Advocate for the adoption of lean and agile practices across business units to ensure that new ways of working introduced by transformation programs are integrated into EGH operations.
• Continuous Improvement: Establish a culture of continuous improvement within business units, encouraging them to seek out and act on opportunities to further refine and optimize processes after transformation programs are complete.

Change Adoption and Cultural Alignment

• Business Unit Change Management: Partner with the Organization Change Management Lead to ensure that change management initiatives are tailored to the specific needs of each business unit, ensuring smooth adoption of new processes and technologies.
• Cultural Shift: Drive initiatives that align business unit culture with the new ways of working introduced by the transformation, ensuring that cultural and behavioral changes are embedded across EGH.
• Change Champions: Identify and empower change champions within each business unit who can lead by example and help foster a positive attitude towards the transformation within their teams.

Sustainability and Long-Term Business Value

• Sustaining Business Impact: Ensure that the benefits of transformation programs are sustained over the long term, working with business leaders to embed new ways of working into EGH culture and daily operations.
• Business Growth Enablement: Focus on enabling business units to leverage transformation programs to drive growth, whether through improved customer service, more efficient operations, or the ability to scale new products or services.
• Post-Transformation Support: Continue to support business units after the transformation program is complete, ensuring that they have the resources and support needed to maintain momentum and continue improving their performance.

Qualifications

Requirements

• Bachelor’s or master’s degree in fields like Business Administration or any other relevant fields.
• Experience in Business Processes, Process Engineering, Operations Management
• At least 15 years in managing business reform and optimization projects with proven experienced in supporting process change projects across varying business areas.
• Demonstrated ability to engage stakeholders at all levels, preferably in a multi country context.
• Strategic in mindset
• Ability to steer process analysis and review and incorporating messaging and feedback channels.
• Good facilitation skills