9 Dec 2024

Call Center Agent at Kilimall

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Job Description

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Pro..

Call Center Agent

Duties & Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone.
  • Resolve customer complaints and provide solutions that align with company policies. Process orders and returns while maintaining accurate records.
  • Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Follow up with customers to ensure issues are fully resolved and service satisfaction is achieved.

Requirements:

  • Proven experience in customer service or a similar role, preferably in e-commerce.
  • Strong verbal and written communication skills.
  • Proficiency in using customer support software, or help desk tools.
  • Ability to handle high call volumes while maintaining professionalism.
  • Problem-solving skills and the ability to work under pressure.
  • Basic understanding of e-commerce processes such as order fulfillment and returns.


Method of Application

Apply by sending an email with your CV and a convincing cover letter to 

[email protected] 

clearly stating the subject heading "CALL CENTER AGENT" by 15th December 2024 Please include, your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.





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