Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information on products and services.
• Address customer inquiries, concerns, and complaints effectively.
• Maintain clear, courteous, and professional communication at all times.
• Accurately capture and update customer information in systems.
• Meet performance targets such as call handling time, quality standards, and customer satisfaction metrics.
• Apply critical thinking and problem-solving skills to resolve customer issues efficiently.
• Demonstrate emotional intelligence when managing difficult conversations and customer concerns.

Role Requirements

• Must be based in Nairobi.
• Strong verbal and written communication skills.
• Good command of English (spoken and written).
• Not currently enrolled in school and fully available for employment.
• Available to work full-time, including shifts where applicable.
• Strong listening and interpersonal skills.
• Demonstrated emotional intelligence, including empathy, self-awareness, professionalism, and the ability to manage challenging customer interactions.
• Strong critical thinking and problem-solving abilities.
• Ability to remain calm under pressure and make sound decisions.
• Basic computer skills.