Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate and timely information to customers.
• Resolve customer inquiries and complaints with a focus on first-call resolution.
• Maintain detailed records of customer interactions in the system.
• Work under minimal supervision while adhering to company policies and standards.
• Meet and exceed individual and team performance targets.

Requirements

• Strong verbal and written communication skills.
• Must have a current certificate of Good Conduct
• Ability to work under pressure and handle high call volumes.
• A positive attitude, adaptability, and willingness to learn.
• Immediate availability to start working.
• Must be based in Nairobi.