QUALIFICATIONS:

• Degree or Diploma in Business Administration, Finance, Marketing, or a related business field.
• At least 4-6 months of experience in a Call Center or Debt Collection role.
• Good computer skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, and customer service skills.

RESPONSIBILITIES

• Contact customers to collect outstanding debts on behalf of the company.
• Negotiate payment plans with customers.
• Identify customer needs, answer customer questions, and resolve issues.
• Send reminders for upcoming or missed payments through phone calls and text messages