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Summary

• We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
• The ideal Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Call Center Customer Service Representative Responsibilities:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Call Center Customer Service Representative Requirements:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Ability to work your assigned shift and from home.
• Advanced fluency in English (speaking / writing). The job requires the ability to communicate in English with our customers and team at a professional working capacity.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Ability to work weekends, evenings, and statutory holidays if required
• Strong time management skills.
• Ability to work weekends, evenings, and statutory holidays if required