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2 Sep 2026

Call Center and Customer Support Trainer at Mediacrest Training College

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Job Description

Mediacrest Training College fosters an environment where passion meets purpose, blending technical proficiency with artistic expression. With experienced faculty, modern facilities and strong industry connections, the college is committed to molding Africas brightest minds, helping them to thrive in competitive fields.

Call Center and Customer Support Trainer

Qualifications:

  • Diploma/degree in Communications, Business, Public Relations, or a related field.
  • 3+ years of experience in customer support, call center operations, or quality assurance.
  • Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.
  • Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.

Method of Application

Submit your CV, copies of relevant documents and Application to:

[email protected]

Use the title of the position as the subject of the email

Closing Date : September 20, 2026




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