12 Jan 2023

Call Center Team Lead at Halisi Labs

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Job Description

Company profile

Halisi Labs is a young dynamic company with a vision to be Kenya’s leading SME in the next 2 years. We are looking for aggressive, results driven CALL CENTER TEAM LEAD to help us achieve this dream.

Key responsibilities & deliverables

  • Product Training – train tele sales agent on product, sales techniques, use of CRM
  • Sales Strategies – come up with strategies to hit monthly sales targets
  • Team Management – ensure teams are performing optimally at all times, discipline is adhered to, teams are well motivated and rewarded
  • Reporting – to management on all operations of the call center
  • Skills Development – by carrying out refresher trainings, new product training, negotiation and closing skills etc.
  • Any other duties assigned

Qualifications and Skills

  • Experience as a call center team lead for 6months and above
  • Strong leadership and management skills
  • Proven track record of managing people to a desired objective
  • Highly motivated and target driven with a proven track record in sales


  • Competitive retainer plus bonus on team targets met
  • Daily lunch
  • Learn from world class sales gurus from Ukraine and Poland

Method of Application

Send us your detailed resume with the title CALL CENTER TEAM LEAD to [email protected]


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