Ecobank Transnational Incorporated (ETI) acquired 75% of EABS Bank on the 16th of June 2008, and the bank consequently changed its name to Ecobank Kenya Limited. ETI subsequently increased its shareholding in the bank which is currently at 100% as at 31st December, 2016. Ecobank Kenya (EKE) had an asset base of Kes 47.12billion as at 31st December 2016.

Responsibilities

Transaction Processing:

• Oversee the daily processing of merchant transactions and ensure accuracy.
• Monitor transaction data for unusual activity or potential fraud.
• Investigate and resolve transaction-related issues in a timely manner.

Merchant Support:

• Serve as a point of contact for merchant inquiries, issues, and escalations.
• Provide operational guidance and support to merchants, including equipment troubleshooting.
• Collaborate with the sales team to assist in onboarding new merchants.

Risk Management:

• Monitor merchant accounts to identify potential risks or compliance issues.
• Assist in the implementation and enforcement of risk mitigation strategies.
• Maintain updated records and documentation related to risk assessment.

Reporting and Reconciliation:

• Generate and analyze reports related to merchant transactions and settlements.
• Conduct daily reconciliations to ensure accuracy in financial records.
• Identify and resolve discrepancies and variances in merchant accounts.

Compliance and Regulation:

• Stay informed about payment industry regulations and ensure compliance.
• Implement and maintain policies and procedures that align with industry standards.
• Assist in audits and regulatory examinations related to merchant services.

Continuous Improvement:

• Identify opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams to implement process improvements.
• Maintain up-to-date knowledge of industry trends and best practices.