Key Responsibilities

• Prepares and serves refreshments for staff and clients at agreed times or as directed by the team leader
• Provides clients’ personal hygiene by giving bedpans, urinals, baths, assisting with travel to the bathroom; helping with showers and baths
• Provides for activities of daily living by assisting with serving meals, feeding clients as necessary; ambulating, turning, and positioning clients; providing fresh water and nourishment between meals
• To support clients through the provision of vocal local techniques during procedures
• Maintains and documents petty cash usage under the supervision of the centre manager
• To conduct reception area activities including client registration
• To conduct data entry and clerical tasks
• Ensures cleanliness of the entire facility by cleaning as instructed by the centre manager
• Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the centre manager
• Ensures that theatre and bed linen is clean, pressed and available at all times
• Keeps the kitchen clean and neatly arranged ensuring that utensils and cutlery are accounted for and hygienically kept
• Runs errands as requested by the Centre Manager, such as banking daily income and buying items from petty cash, and provides the required receipts
• Supports the Centre team members by assisting to sterilize equipment and assist in the procedures as requested by service providers
• Maintains work operations by following standard operating procedures and policies
• Protects organization’s values by keeping patient information confidential
• Maintain high level of infection prevention including appropriate segregation and disposal of waste.
• Updates job knowledge by participating in educational opportunities which include attending CMEs
• Documents actions by completing forms, reports, logs, and records as required.
• Accurate and systematic registration of clients’ details into the electronic health records systems.
• Balances daily cash accounts at the end of end of each day in the hospital.
• Correct billing of cash and credit (NHIF and private health insurance) clients.
• Liaise with the finance team to resolve any discrepancies in daily transactions.
• Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
• Makes daily, weekly and monthly reconciliation and transaction reports,
• Verifies insurance acceptance and benefits by reviewing and recording insurance claims.

REQUIREMENTS

Qualifications

• Minimum ‘O’ Level qualification
• Tertiary qualification in business studies, customer care, front office management, or similar will be an added advantage.

Skills 

• Minimum 1 year in office administration
• Possess basic computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through tasks to completion
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative
• Trustworthy and responsible.