JOB PURPOSE

Collaborate with medical clients, intermediaries, and medical service providers to facilitate access to quality, timely, effective, and cost-efficient healthcare services with the aim of achieving business growth, profitability, and customer retention.

KNOWLEDGE AND EXPERIENCE

Experience:

Qualifications:

Academic Qualification

• Bachelor›s degree Nursing/ Diploma in Nursing

Professional Qualifications

• Nursing Council of Kenya
• AIIK

Experience:

• Four years’ experience in health insurance

Knowledge

• Understanding of insurance industry

SKILLS AND COMPETENCIES

• Claims Management
• Analytical skills.
• Customer Management
• Customer Management
• Influencing skills
• Negotiation skills
• Policy interpretation skills
• Processing of all classes of insurance
• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)
• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality