Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Summary

The cargo system coordinator will be responsible for Providing functional, process and procedural support to all users of the cargo operations system. Will drive Cargo Operational system utilization and monitor work instructions to enable best practice, Monitor system usage across the cargo network in accordance with KQ Standard Operating procedures and vendor’s recommendations and operations analysis. Functional lead and coordinate on system enhancement and improvement. Lead dissemination of new system changes through training and monitoring.

Responsibilities 

Principal Accountabilities (Responsibility)

• Collaborate with cross-functional teams including cargo operations, technology, and business stakeholders to understand business requirements and identify opportunities for technological integration and improvement.
• Serve as the primary point of contact between the cargo business units and technology teams, facilitating clear communication and alignment of objectives.
• Analyze current cargo business processes and systems to identify areas for improvement and optimization through technology integration.
• Work closely with technology teams to design, implement, and test technological solutions that meet the needs of the cargo business units.
• Provide training and support to cargo business users on new technologies and system enhancements.
• Monitor system performance and identify opportunities for enhancements or modifications to improve efficiency and effectiveness.
• Collaborate with vendors and third-party providers to evaluate and implement new technologies or system upgrades.
• Stay informed about industry trends and best practices in cargo operations and technology integration and make recommendations for continuous improvement.
• Support project management activities related to cargo technology initiatives, including planning, scheduling, and resource allocation.

Job Requirements

Qualification (Minimum)  

• Bachelor’s degree in business administration, Arts, Information Technology, or a related field.
• Two (2) years of experience in cargo operation or in a similar environment.
• Basic Skill in cargo operations, business analysis, or technology integration roles.
• Strong understanding of cargo business processes and operations, including freight forwarding, logistics, and supply chain management.
• Proven experience working with technology teams to implement system enhancements or integrations.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Project management experience, including the ability to prioritize tasks, manage timelines, and drive initiatives to successful completion.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Additional Details
Other Skills

• Analytical Skills
• Drive and resilience.
• Communication and Customer care skills