About the job

We are seeking a proactive, detail-oriented, and client-focused Case Manager Assistant to join the Personal Injury Pre-Litigation Department of a distinguished, award-winning U.S. law firm with over 18 years of legal excellence.

In this role, you will work side-by-side with Case Managers to drive case progression, handle insurance claims, coordinate medical care, and ensure our clients receive the maximum settlement they deserve. If you have direct experience supporting Personal Injury cases and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Insurance Claim Management: Open claims with insurance carriers, health insurance subrogation departments, and state medical coverage providers.
• Document Procurement: Request and follow up on police reports, medical records, and billing statements.
• Client Care & Scheduling: Schedule medical appointments for clients, coordinate transportation, and provide regular case updates.
• Balance Verification: Contact medical providers to verify and reconcile outstanding balances.
• Demand Preparation: Organize and assemble complete case files for submission to demand writers.

Required Qualifications

• Experience: 1–2 years of hands-on experience as a Case Manager Assistant, Case Manager, or Legal Assistant specifically in Personal Injury (PI). (Note: Pure Intake Specialist experience will not be considered for this role).
• Education: Bachelor’s degree completed or in progress (preferably in Legal Studies, Healthcare, or related fields).
• Skills: Exceptional attention to detail, strong multitasking abilities, and a minimum typing speed of 40+ WPM.
• Language: Advanced to near-native English communication skills. (Bilingual proficiency in Spanish is a strong plus!)
• Tech Stack: Familiarity with case management software like Litify or Salesforce is highly desirable.