Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Type of Qualification: First Degree

Experience Required
1-2 years

• Branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies:

• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Understanding People
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge