11 Oct 2019

Cash and Trade Procurement Analyst at Citi

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Support the digitization processes in the department with a view to transform ASO in line with the global outlook.

  • Signer database update in support of CitiDirect BE Digital Onboarding (2DO) process for Kenya
  • Responsible for providing maintenance solutions for customer needs.
  • Direct liaison and provide support to customers on account maintenance and account opening documentation queries.
  • Handling of customer calls to advise customers on various account related queries.
  • Timely resolution of queries raised to ASU and logging of the queries into STaRS for tracking.
  • Initiation and participation in departmental projects that involve process improvement initiatives.
  • Perform quality assurance review every month for all the accounts opened and publish review findings. Track any issues noted for closure/regularization.
  • Perform quality MCA review in the absence of the departmental head and track any issues noted for closure.
  • Provide support to other departments to ensure that customers’ exceptions are not only met but exceeded.
  • Minimum- University Degree
  • Intermediate understanding of all O&T departments
  • Intermediate Computer Skills

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


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