Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood

 Purpose

Accountable for processing all cash transactions accurately and efficiently and in accordance with company policies and procedures while focusing on achieving customer satisfaction and increasing revenue growth.

Job Responsibility and Accountability

• Maintain daily cash float as per SOP, issue requisite receipts, change and customer refunds on authorization of the supervisors
• Account for cash, cheques, credit cards, Mpesa transactions and credit notes
• Provide requisite daily cashier summary to account for the day’s transactions
• Ensure filing of the documents produced daily and redeem any gift vouchers
• Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.
• Capture client details accurately on the ETR system
• Ensure customers are attended promptly.
• Facilitate the resolution of customer complaints, guide them and provide relevant information
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.

Requirements

Qualification and Experience

• A minimum of Diploma in a business-related course.
• At least 1 year experience as a cashier preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of accounting and finance.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Key Skills:

• Good arithmetic skills.
• Good interpersonal skills.
• Teamwork and Collaboration