Responsibilities:

• Collect payments and issue receipts and invoices to internal and external customers so as to properly account for revenue generated.
• Verify every receipt/invoice issued against a valid prescription.
• Verify patients with photo identification.
• Attach all necessary photocopies of prescriptions to the related invoice.
• Collect and keep change available at all times to carry out cash transactions.
• Store cash, cheques and vouchers securely as per department guidelines.
• Carry out banking of collections in a timely manner.
• Process smart cards as per policy and procedure.
• Ensure prescription exemptions from the different corporate /insurances are verified before a transaction is carried out.
• File and Store all prescriptions sequentially and securely.
• File and update all finance related documents so as to maintain accurate records.
• Activate accounts for corporate patients and ensuring there is a duly signed claim form where applicable.
• Use all stationery in an efficient and controlled manner and avoid wastage.
• Initiate the manual procedure of logging transactions immediately the computer system goes down.
• Attend to customer queries promptly and courteously.
• Record all verbal complaints.
• Complete any other tasks as assigned by the department supervisor or manager.

 Requirements:

• KATC II or Diploma in Business Administration or an equivalent is desirable
• KCSE grade of C+
• Basic computer literacy(Ms Excel, Ms Word)
• 2 years working experience in a busy cash office
• Ability to work under pressure
• Must be a good team player.
• Excellent organizational skills
• Good communication skills, both written and oral
• Excellent analytical skills
• Good customer service and Problem solving skills
• Attention to detail and highly organized.
• High level of integrity.