The team you’ll be part of

• The CNS Cloud & Cognitive business unit supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. This team is responsible  for  delivery of all managed services portfolio to our customers . Support presales team & Customer teams during new opportunities or existing renewals from a solution design perspective inorder to keep the solution and delivery lean in order to position Nokia’s offer .
• As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

• CCS Market unit Delivery head is a management & leadership role within  Cloud & Cognitive Services Operations.
• Leads the Delivery organization for the market unit CEWA ( Central East West Africa ).
• As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software  and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors pushing the limits from impossible to possible.

Are you passionate about solving problems?

• As part of our team, you would be responsible for delivering the Managed Services contract with full ownership of P&L , actively manage the relationship with  both customer group as well as local opco executive operations management , work as a SPOC towards internal account team and work very closely with the  GDC and CCS global transformation teams for all matters related to managing the Managed services portfolio.
•  This leadership role focusses on leading & managing 300+ people spread across  multiple countries
• Ensure adherence to all Nokia Information Security policies and guidelines including ISMS (ISO27001 program) by Nokia operations
• Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

Requirements

Your skills and experience

• Bachelor in Telecommunications / Computer Science, Information Systems or related field
• 20+ years of professional experience as  of which 5+ years in senior  level management role  in CSP and/or vendor organizations, with a successful track record.
• Prior experience in handling operations as managed services lead or equivalent across multiple countries with customer or telco vendor.
• Understanding of telecom market dynamics, customer Operational needs and challenges in telco operations in  MEA/CEWA region.
• Successful track record of  customer  executive customer engagement and relationship.
• Problem solving and ability to  communicate effectively
• Proven record of leadership and talent development.

  You need to have : 

• Managing P&L ownership
• Entrepreneurial mindset to work with constraints
• Flexibility to travel
• Excellent team player and motivator
• Highly collaborative
• Technical understanding

 It would be nice if you also had: 

• Customer relations in  MEA or CEWA region
• Partner management
•  Operational consulting skill