Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres

Core Responsibilities

Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Report all incidence that occur in the within the stipulated guidelines
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the medical centre premises,
• Regular review of quality standards and take necessary steps to ensure compliance of the medical centre under various regulations, laws and authorities e.g., County Government, Licensing bodies.
• Ensuring the duty rota is in place by 25th of every month for the coming months and well posted in the notice boards
• Ensuring that the medical centre has functional medical equipment and their optimal utilization and repair in case of breakdown or malfunction,
• Ensuring a timely solution for any grievance that has arisen from a patient related to clinical practices, and ensure that all patient’s complaints/feedback are acknowledged promptly, and handled effectively.
• Conduct regular meetings with staff and give an update on medical centre performance, Quality of care and staff related issues.
• Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.

Clinical Duties:

• Patient clinical management at Medical Centre:Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.
• Duly document all Incidences and manage accordingly
• In conjunction with consultants, work to provide specialized care to clients.
• Provide effective supervision to nurses including objective setting, performance management, and mentoring, enhancing clinical acumen and ensure staff productivity is optimized.
• Collecting, compiling and submission of accurate clinical reports and any other required documentation.