Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks.

What You Will Do:

• Handle customer issues (Normal CSR work)
• Handling Emergency cases and fault Isolation for the customer
• Handle dedicated support
• Handle Software Update Management (SUM)

To Be Successful in the Role You Must Have:

• Education: Bachelor’s degrees in telecommunication engineering or related university degree.
• Min years of experience: 2+ Years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skill

Additional Requirements:

• Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.
• Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge in RedHat Linux RHEL.
• Good knowledge in VMware hypervisor, Kubernetes & Docker.
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking).
• SQL & Oracle DB (is a plus).