SUMMARY

The position’s key responsibilities are:

• Develop and implement strategic and tactical initiatives including product development to achieve business growth targets.
• Ensure an optimized organizational structure with the right people in the right positions, ensuring achievement of productivity targets.
• Managing the customer service operations to enhance a customer-centric culture, improve customer service processes and turnaround time to meet customer retention and growth targets.
• Develop and execute the ‘purpose strategy’, establish value-adding partnerships to achieve social impact metrics and promote the brand.

SPECIFIC JOB RESPONSIBILITIES:

The Chief Business Officer is responsible and accountable for the following core job elements:

• Develop sustainable business growth plans including objectives, KPI’s and targets to drive growth.
• Develop and implement sales and marketing strategies to promote the company’s services, increase brand visibility, and generate leads.
• Oversee contract negotiations with clients, ensuring that terms are favourable and align with the company’s interests.
• Oversee the delivery of high-quality services and managing client expectations. Implement quality control measures and monitor project performance.
• Manage sales and marketing support budgets, operating processes ensuring utilization of resources in a cost-effective manner to achieve financial effectiveness.
• Implement best practices, process improvements, and project management methodologies.
• Foster a collaborative and high-performance culture within the business development, sales, and client services teams.
• Stay informed about industry trends, emerging technologies and competitors. Provide strategic recommendations on the company’s service offerings and positioning based on market analysis.
• Identify potential partners and alliances that can help the company expand its capabilities, reach, and service offerings.
• Assess and mitigate risks that may affect the company’s operations, such as legal and compliance issues, cybersecurity threats, or economic challenges.

EDUCATIONAL & COLLATERAL REQUIREMENTS:

• Bachelor’s degree in business, management, or a related field. A master’s degree will be an added advantage.
• Eight or more years of proven experience driving business growth and expanding market presence in an information systems consultancy company or a similar industry.
• Ability to make data-driven decisions and work effectively in a fast-paced environment.
• Strong client relationship management and client-centric approach.
• Thorough understanding of management of an information systems consultancy business, regulatory compliance, board reporting, as well as demonstrable commercial and business acumen.
• Experience and achievement in all facets of selling IT services lifecycle, strategy development, problem-solving, team building and performance management.
• Excellent interpersonal, coaching, negotiation and presentation skills. Good Microsoft Office skills.
• Self-starter, team player, mature individual with outstanding strategic, entrepreneurial, analytical, numerate, creative skills, communication and presentation talents.