Job Responsibilities

Strategic Leadership & Digital Transformation

• Develop and execute the Digital & Innovation Strategy aligned to the corporate strategy.
• Lead the enterprise digital roadmap (automation, STP, digital channels, fintech partnerships).
• Champion innovation culture; embed agile ways of working.
• Design frameworks to scale Corporate, SME, Retail, and Digital Banking.
• Collaborate with management to support Tier-1 transition agenda.

Innovation Hub (BPR & Product House) Oversight

• Oversee Business Process Re-engineering (BPR) to remove inefficiencies and automate workflows.
• Lead Product House for customer-centric product development and lifecycle management.
• Drive digital product innovation using design thinking, market intelligence, ecosystem insights.

Digital Financial Services (DFS) Leadership

• Lead growth of DFS channels (mobile, agency, internet, USSD, APIs, merchant solutions, cards, digital lending).
• Advance ecosystem-based banking and fintech/telco partnerships.
• Enhance platform reliability, security, uptime, and customer experience.

Data Science, Analytics & Automation

• Establish Data Science & Analytics function with strong governance.
• Drive predictive analytics, credit scoring, fraud analytics, segmentation, customer insights.
• Build automation capabilities (RPA, AI/ML, workflow tools).

Technology & Innovation Governance

• Collaborate with CIO on digital architecture, systems, infrastructure, cybersecurity.
• Establish digital governance, KPIs, dashboards, benefits-tracking frameworks.
• Ensure compliance with CBK, Data Protection Act, ICT security standards.

Stakeholder Engagement & Change Leadership

• Influence adoption of digital-first mindsets and agile methodologies.
• Communicate innovation priorities to Board, Strategy Committee, ExCo.
• Build relationships with regulators, partners, fintechs, and industry bodies.

Other Requirements

Academic & Professional Qualifications

• Bachelor’s in IT, Computer Science, Engineering, Data Science, Business, or related field.
• MBA or related discipline preferred.
• Professional certifications advantageous: Agile, Scrum Master, Product Management, Digital Transformation, Data Analytics, Lean Six Sigma, Project Management.

Experience Requirements

• 10–15 years in digital transformation, innovation, technology-driven business growth, fintech partnerships, product development, or analytics (financial services or related).
• At least 5 years in senior leadership/executive role driving digital banking or transformation.
• Proven success in launching digital products, scaling platforms, leading automation.
• Experience managing cross-functional teams (technology, product, innovation, analytics).