Job Specifications (Applicants shall have)

• Either a MSc. in Computer Science or Information Systems or Electrical Engineering or equivalent qualification from a recognized University plus five (5) years experience at the level of Senior ICT Officer Grade 8/9/10 (DEF) OR a BSc in any of the above areas plus seven (7) years experience at the level of Senior ICT Officer Grade 8/9/10 (DEF). In addition, must have three (3) years experience in service management in a corporate environment and at least one (1) year’s team management experience.
• Possess the following: technical skills in System Administration on diverse platforms, effective communication and good interpersonal skills and good systems diagnostic skills.

Duties and responsibilities:

• To provide leadership in development, implementation, enforcement of ICT Policies and review of the User Support Policies and standards.
• To design procedures and systems for user support and maintenance activities
• To participate in the preparation of budgets and procurement of computer hardware, software, services and related facilities.
• To provide users with consultancy in ICT matters including providing technical representations in ICT related meetings and committees.
• To manage and supervise ICT projects, resources and services and provide users with liaison interface to the ICT Directorate resources
• To provide support to users on MIS systems and ensure availability.
• To facilitate, coordinate and carry out all ICT related trainings
• To ensure all faculties websites content is uploaded and regularly updated
• To communicate relevant User Support and Maintenance information to users
• To manage, coordinate and support all online events within the faculty support clusters
• To perform any other duties assigned by the Director, ICT