Main Purpose of the Job – (Job Summary)

• Developing and managing the Pension and Individual Life claims processes to achieve customer satisfaction in line with the company strategy.

Main Responsibilities 

• Formulating and leading in the implementation of the Life department claims strategy, policies, processes and procedures to support the achievement of the overall business objectives.
• Oversee the full implementation of online claims settlement.
• Supervise the Document Management system to ensure paperless process.
• Ensure proper vetting and verification of claims documents and processes.
• Ensure correct computation of all claims, commissions and rewards.
• Coaching and mentoring life department claims team members.
• Ensuring proper reports are prepared and filed for decision making purpose.
• Following on outstanding claims and initiating settlement mechanism process.
• Offering advice to the department on claims decision making process.
• Ensuring that the business strategy and company policies in relation to pension and individual life claims comply with all regulatory provisions and the same is understood by the life staff handling claims.
• Coordination of work in the life department claims sections.
• Identifying, implementing and benchmarking best practices in claims management.
• Ensuring customer service to both internal and external client by providing required services.
• Managing and implementing change initiatives to achieve desired business plans and culture.
• Any other duties assigned

Job Specifications

Academic Qualifications

• Bachelors Degree In Business or any other related field

Professional Qualifications

• ACII/AIIK OR
• CPA

Relevant Experience

• At least 5. years of relevant experience