Role Overview:

• As Chief of Staff and Head of Operations (hereafter referred to as CoS), you will be a critical member of Zeraki’s executive team, overseeing day-to-day operations and driving scalability as we expand across Africa and beyond. You will partner closely with the CEO to translate strategy into operational excellence, ensuring Zeraki’s vision is achieved while maintaining a culture of innovation, integrity, and impact.
• This role combines strategic foresight with operational discipline—empowering the CEO to focus on growth while ensuring Zeraki’s operations run with precision, speed, and accountability. It also evolves with Zeraki’s scale—serving as a pre-COO leadership position that will mature into full operational stewardship as the company’s footprint grows. The CoS ensures Zeraki operates as a unified organism—where information flows seamlessly, decisions are transparent, and every part of the organization acts in concert.
• Scope & Authority:
• Reports directly to the CEO.
• Authority to lead operational audits, approve workflow changes, and enforce SLA standards across departments.
• Works closely with BD, CX, Finance, and Product leads to align strategy and execution.

What We’re Looking For

Experience & Skills

• Proven experience in a senior operational leadership role, ideally in EdTech, SaaS, or other high-growth sectors.
• Exceptional track record of scaling operations and managing cross-functional teams in dynamic environments.
• Expertise in process optimization, workflow design, and customer-centric operations.
• Strong analytical mindset with proficiency in data visualization and KPI tracking tools.