Role Context

People Management

• Ensure facilitation Guidelines and quality standards are adhered to and facilitators receive regular feedback and development.
• Development of facilitators with actionable succession plans. Embed facilitation in the country as critical skill.
• Resource planning to ensure enough CIS facilitators are in place to cover country needs and support the regional facilitation of programs.
• Identify, develop, motivate and assign CIS and CIM facilitators to respective training course to ensure the highest quality of facilitation and standards are achieved.
• Encourage all Country Managers and SMT to actively participate as facilitator and coaches.
• Support Employee Engagement, Reward and Recognition, Social Responsibility and well being programs in liaison with all functions.
• Process
• Implement action and plan in country to ensure the performance and impact of CIS, use short and long term deployment planning against the country business plan and define and implement deployment tactics.
• Manage CIS standards and impact by ensuring training sessions are delivered per global standards including set up, quality of material aligned to the brand and CIS guidelines impacting stamps, passport and facilitations.
• Develop, manage and maintain CIS forest and budget. Including monthly reforecast by country and function.
• Deliver high quality reports and data analysis views to the business. Provide regular updates and visibility of progress to all levels of Management and SMT.
• LMS Expert who liaise with HR administrative teams to ensure CIS trainings are recorded and uploaded.
• Champions manage/or conduct translation reviews for all CIS/CIM modules.
• Ensure timely and quality of administration of CIS and CIM material management, stock control ordering and organizing.

Stakeholders

• Communicate and provide regular updates to all local and global CIS stakeholders on changes/updates to any CIS design and training material.
• Act liaison between country, regional and global CIS teams which may involve attending call and conference.
• Liaise with HR and first choice, leveraging all opportunities to reinforce and promote quality, the CIS culture , onboarding etc.
• CIS related vendor an supplier management, working in close cooperation with procurement as appropriate.
• Takes responsibility for CIS communication across all levels within the country, including SMT. Attends meeting and calls with local CIS facilitators and/or local functional champions and HR business partners. Is responsible of CIS publication, and direct communication as needed.

Customer/ Colleague

• Acts as an ambassador and role model for all CIS, CIM, Respect and Result focused behavior. Represent and delivers the spirit of DHL express that incorporates essentials of “SPEED”. “CAN DO”, PASSION and “Right First Time” and promotes focus strategy.
• Serves as an internal CIS contact for the country, entity or any other functions/BU’s on CIS performance or other CIS related data
• Creates a framework for communication the culture ad values of DHL express organization for all employees through successful implementation of CIS platform and by influencing and driving culture of effective communication and engagement through out the business.
• Manages in country CIS communications and ensure alignment of employee with CIS strategy. Ensure Internal branding and environment reflects CIS culture.
• Support, promote, test and facilitate CIS modules, as well a initiate follow-up actions using coaching and feedback.
• Seeks opportunities to promote CIS externally and to the customer base, highlighting DHL express as Employer of Choice.

Requirements

• Ability to develop and deliver effective quality training programs
• Excellent communication skills (written & oral)
• Ability to deliver constructive feedback
• Strong ability to make impact and influence
• Ability to communicate complex messages in a clear and simple way
• Ability to work with minimal supervision
• Minimum two years class room and on the job training within a multi-national organization
• University degree or equivalent
• Ability to plan, organize and co-ordinate
• Experience in Recruitment and Employee engagement