Job Summary

Ensure that all claims reported are registered in line with the company procedures and reserved; accordingly and ensure that reserves are periodically reviewed.

Responsibilities

• Ensure that all claims reported are registered in line with the company procedures and reserved; accordingly and ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs.
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships.
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)