Job Summary

The purpose of the position is to assess, process and pay valid claims to ensure timely settlement of claims within the stipulated Liberty guidelines on claims management.

Key Responsibilities

• Process claims accurately and in a timely manner as per the provided guidelines to ensure the achievement of the set customer service standards
• Analyse documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
• Register all new claims promptly and acknowledging receipt of the same
• Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
• Record all claims transactions
• Prepare claims registers and update the various claims reports
• Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
• Maintain the claims register to ensure accuracy in data
• Prepare quality reports in a timely manner to ensure timely submission for review
• Reconcile claim reserves and paid claims
• Manage the maturity and surrender suspense including premium refunds

Requirements

Qualifications

• Bachelors’ degree in insurance or a business related field
• Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience

• At least 2 years’ experience in claims or underwriting role in the life insurance industry

Competencies

• In depth understanding of life insurance operations and concepts
• Ability to prioritize tasks and manage time efficiently
• Excellent organizational and stakeholder and management skills
• Solutions focused mindset
• Knowledgeable in financial solutions and market trends