The role holder will be responsible for efficiently processing and where applicable approving automated Group schemes claims in line with the departmental service benchmarks and to ensure that our clients are paid on time.

Duties & Responsibilities

• Supervising claims assistants/officers and ensure that their performance meets the required laid down standards.
• Timely automated processing of the group business claims while ensuring that death certificates are verified as per the claim amount.
• Timely approving of the automated group business claims in instances where you are not the process initiator as per the ratified authority limits.
• To maintain records of claims processed/paid and doing a follow up with the finance department to ensure timely payments to the claimants/clients.
• Provide technical support to branches and other departments.
• Ensure full (100%) automation of the group business claims procedures and reports in LMS.
• Ensure 100% integration of LMS, SAP and any other system in MLAK
• Liaising with ICT to make sure that all IT issues are 100% sorted out.
• Ensure that all relevant claim documents, emails and other correspondences are properly captured in ECM and where applicable filed in the respective files.
• Preparation and timely submission of all Group Business claims (Group Life and Group Creditor) and Annuities Payouts reports.
• Ensure timely response to clients, branch offices and agents’ inquiries on technical and process-related inquiries that include; premium positions, claims status/documentation, as well as policy statements in person, in writing, or by telephone or e-mail.

Qualifications & Skills

• Business related Degree.
• Professional qualification in Insurance (ACII or IIK).
• At least 3 years’ experience in group life claims.
• Attention to detail.
• Ensure excellent communication
• Self-starter who is well organized.
• Extensive knowledge of Microsoft Office especially MS Excel and MS Word.