Reports to: The Zone Manager

Purpose: Provision of quality cleaning standards to the clients.

Roles and Responsibilities:

• Management of all cleaners assigned to the station
• Prepares and manage work schedule for stewards and reallocates work to cover absences
• Implementing work plans
• Inspection of all areas cleaned by stewards
• Identify training needs of the stewards
• Training stewards on service standards
• Ensuring that the stewards adhere to the company policies and procedures
• Ensures cleaning machines and equipment is well maintained and is safe for use
• Handling complaints and feedback from clients
• Provide help and guidance to immediate reports
• Solve operational problems and make decisions
• Preparation and submission of reports
• Monitoring cleaning material stock levels and reorder materials when needed
• Monitoring and ensuring compliance of cleaning procedures workplace health & safety
• Facilitate effective communication and engagement at the workplace
• Participate in any other duties that shall be reasonably assigned by the management from time to time

Requirements

Skills and Competence

• Excellent problem-solving skills
• Excellent communication skills
• Strong leadership skills
• Good in time management

Qualification

• Preferred candidate must have a minimum of 5 years of proven experience as a Cleaning Supervisor
• Must have training certificates or Diploma in related field