Mission Description

Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards.
Specific duties will be:-

• Manage and oversee all import and export customs clearance activities.
• Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
• Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
• Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
• Ensure compliance with customer SOPs, operational procedures, and service level agreements.
• Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
• Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
• Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
• Monitor regulatory changes and ensure timely implementation within operations.
• Lead customs audits and ensure accurate record keeping and documentation.
• Mitigate operational and compliance risks associated with customs clearance activities.
• Build and maintain strong relationships with key customers and stakeholders.
• Handle escalated operational issues and customer complaints professionally and efficiently.
• Work closely with commercial teams to support customer retention and business development.
• Participate in customer reviews and operational performance meetings.
• Ensure high levels of customer satisfaction through proactive communication and service excellence.
• Monitor departmental profitability and operational costs.
• Ensure accurate customer billing and supplier cost management.
• Review and approve invoices related to customs duties, freight, transport, and other operational charges.
• Develop cost-saving initiatives while maintaining service quality.
• Support budgeting, forecasting, and financial performance reporting.
• Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
• Negotiate service improvements and resolve operational challenges with
• Monitor supplier performance against agreed service levels.
• Lead, coach, and develop the Clearing & Forwarding

Profile

• Business Degree
• Diploma in Logistics and Distribution or equivalent