To thrive in this role, you need to:

• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
• Maintain high levels of customer satisfaction in line with company standards.
• Complete all required training and development objectives within stipulated timelines.
• Facilitate executive-level engagement and sponsorship within assigned accounts.
• Provide timely and accurate reporting on set metrics as required by management.

Qualifications, Skills & Experience

• Bachelor’s Degree / College certification from an accredited institution.
• Minimum of 4 years’ experience in client management within the IT sector focused on Public Sector
• Proficiency in Microsoft Office applications.
• Experience in CRM reporting and management.