HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Our Client in the telecommunications sector seeks to recruit Client Service Managers.

Job Purpose

To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.

Reports to: Sales Enablement Manager

Location: Nairobi

Responsibilities:

• Interface with technical support team to ensure timely service restoration and SLA management
• Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
• Sustain and ensure base line revenues are maintained and grown month on month
• Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
• Initiate Surveys, Service activation, generate quotes and receipting of all first orders
• Respond to customer inquiries, raised on emails or via calls
• Plan and organize the fulfillment of client orders to ensure timely delivery
• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
• Contact clients to ensure they are satisfied with received products and services
• Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
• Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution

Requirements

Academic Qualification & Professional Knowledge

• Bachelor’s degree with sales background or other sales related qualifications
• 3-5years in Sales and    Marketing, IT Sales management, Business administration and management and or Relationship Management

Required Skills

• Knowledge of the telecommunications industry.
• Sales Management / Processes
• Analytical skills / Critical thinking
• Client focus & Results orientation
• Business acumen and Strategic orientation / Quick decision making