Job Description

This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.

To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce/Mathematical Sciences or any other related field

Experience Required

• 8-10 years
• Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application.
• Customer Experience Management (CEM)
• Experience in financial services sector.
• In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.
• Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization).
• Data management experience