CE/ICT/2024

The role

The successful jobholder will be expected to:

• Manages performance of ICT Infrastructure and applications to ensure that the systems work as designed and perform consistently and reliably in order to meet Business SLAs.
• Monitors ICT Infrastructure performance including SNMP, logs, events and maintenance of general systems health in order to provide proactive remedial support, plans and implements timely product upgrades, antivirus updates, routine preventive measures and patch releases for all ICT assets.
• Recommend replacements and acquisition of new ICT Infrastructure, maintain and update System documentation, operating procedures and business continuity policies. Develop, maintain device access, control policies, data transmission policies, storage policies, Business continuity policies, backup policies, security policies, monitoring profiles, technologies and notification rules that match compliance best practice expectations.
• Plan and design systems that run mission critical business applications and implement upgrade systems when necessary.
• Research and evaluate external technical trends and developments and evolving industry standards concerning technologies affecting server load balancing, virtualization, security, client/server and other platforms and their application to business systems. Research local and international technology trends in business and deliver leading edge technology to improve system performance, security and functionality.
• Act as a thought-leader and consultant on technical planning issues and initiatives.
• Define and document the various architecture components, including hardware platform, operating system, execution, development, operation, distribution and technologies related to systems administration.
• Attend to system failure and resolves/coordinates resolution of issues. Install, support and maintain hardware and software infrastructure, provide training and technical support for users and handle queries from them and resolve any issues raised.
• Establish and maintain business relationships with vendors, consultants and other outside entities providing services to the bank.
• Negotiate contracts and appropriately monitor performance of their services.
• Handle queries from users and resolve problems or advices them accordingly.
• Assesse security risks, evaluate, recommend and implement the necessary security measures. Ensure minimal external threat to information resources and is the Custodian of domain rights and local PC passwords for the Bank
• Manage internal staff and external vendors to ensure that services are delivered promptly with an aim of obtaining zero interruption to business operations.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• Bachelor’s Degree in Computer Science, Engineering or related field.
• 3 Years’ experience in Cloud Infrastructure Engineering, Operations and Development or similar role.
• Certifications: MCSE / VMware/ Redhat / EMC /Cisco
• Ability to analyze, learn, and apply rapidly changing technologies and apply them as part of integrated solutions to business requirements.
• Strong systems knowledge, solid systems design skills coupled with Good project management/consulting and leadership skills.
• Demonstrated ability to lead or facilitate mission critical projects and to develop, participate in and lead multi-disciplinary work teams.
• Excellent knowledge of industry standards, concepts and regulations.
• Strong analytical, troubleshooting and conceptual skills; ability to create original concepts/theories.
• Excellent oral, written, and presentation communication skills.